Frequently Asked Questions

General

Which payment methods can I use?

In addition to iDEAL, you can also pay with a credit card, Bancontact or PayPal.

Can I order contact lenses for only one eye?

Yes you can. You can disable or enable one of the two blue check marks with the text ‘left’ and ‘right’. This way you can order your lenses for only one eye.

Why doesn't my discount code work?

Are you sure you have entered the correct code? Make sure the code hasn’t expired or that it has not been used previously. If you want to be sure, please reach out to our customer service. We wouldn't want you to miss out on any great discounts.

How do you handle my personal data?

At Sightful we understand that your data is private, we therefore handle your data with great care and have taken several security measures to protect this data. Read more about it in our privacy statement.

Can I try other contact lenses?

If you want to try different contact lenses we advise you to always do this after consulting your optician. Eyes are sensitive, we want to take good care of them.

Can I get reimbursed by my health insurance when I buy from Sightful?

Sightful is officially recognized as a supplier of contact lenses in the Netherlands, read more about it here: Health insurance coverage for contacts

Can I order trial lenses?

At Sightful we currently don't have trial lenses in our assortment.

Registration / My Account

What should I do if I forgot my password?

Don't worry, if you don’t remember your password you can simply click on ‘forgot password?’ when trying to log in.

I would like to change my account information. How should I do this?

You can change your personal information in My account.

What do I have to do to get the discount for regular customers?

After multiple orders, the discount for regular customers will be automatically applied to your orders. More information can be found here.

Where can I find my invoice?

The invoice is automatically added to the email we send when we ship your order. Also, in your account, you can find all the invoices from previous orders.

Returns

What should I do if I received the wrong contact lenses?

If you received the wrong contact lenses, please reach out to our customer service. We will try to resolve the issue as soon as possible.

The lenses I ordered were damaged. What should I do?

If the order you received was damaged, please reach out to our customer service. We’ll do our best to resolve the issue as soon as possible.

Delivery

What shipping service do you use?

We use PostNL & DHL's reliable service for shipping. This gives customers reliable a Track & Trace service, which ensures a smooth delivery of your order.

When will my order be shipped?

We show stock availability and the time until shipment for each product. When you order before 22:00 and it’s in stock, we will process it immediately and dispatch it on the same day!

Currently no stock of your contact lenses? No worries, we will order them for you and have them shipped in 2-5 working days.

How do I track my order?

In My account you can view the status of your order at all times. As soon as your order received its tracking information, you will receive the Track & Trace code by email. Please contact our team in case something is not entirely clear, or if you have any questions about your order. We are happy to help!

Can I still cancel my order?

We start processing your order shortly after you place it on our website. It is therefore important to contact our customer service directly, we will then try to help you as soon as possible!

What if some of the items in my order are stocked and others are not?

We’ll always ship your order in one complete shipment. This means we’ll restock all the items in your order before sending out all the items at once. The highest delivery indication within your order is therefore the true delivery indication.