With contact lenses, once the outer seal has been broken (i.e. the packaging has been opened) they unfortunately cannot be processed for returns. At Sightful you can return unopened packages of contact lenses up to 90 days after purchase. Once we receive your return, we’ll make sure to credit the original amount. Pay attention to the following when returning:
- Send us back your products in the original, or other firm, packaging. Opened or damaged products can't be returned, don't use an envelope for sending back your products.
- State your order number and the reason for return.
- On the packing slip you will find a sticker with the return address, which is also stated here below. Do not forget to pay for your return shipment, Sightful does not offer free returns.
Returns can be sent to the address below:
Sightful - retourzending
3433 PL Nieuwegein
Refunds will be paid by within 14 days after receiving your purchase.